The mission of admin Guest is managing the onboarding and the offboarding of all employees on the client systems.
Management and administration of logs (telephony tools and client tools) of all activities (CC, Coach, Coordinator, Trainer, etc.
Update existing procedures
Analysis and escalation of Bugs on GUEST Administration tools.
Ensures the smooth running of internal and external audits (control of Logs).
Raise incidents & follow -up
Ensures new technical items are added to the admin GUEST tool every time a new activity is started
Monitoring and updating of the Logs database (telephony tools and Client tools) of all activities
Preparation of items requested by the Client GUEST Administration for site audits.
Perform and update GUEST Administration procedures
recycling, mixing, exclusion, and inclusion of sheets on the admin tool