Support Functions

Admin Guest SOP & R&Rs

Dominican Republic   |   Full time




Admin Guest








The mission of admin Guest is managing the onboarding and the offboarding of all employees on the client systems.
Creating, disabling & deleting logs according to the departures.








Management and administration of logs (telephony tools and client tools) of all activities (CC, Coach, Coordinator, Trainer, etc.



Update existing procedures



Analysis and escalation of Bugs on GUEST Administration tools.



Ensures the smooth running of internal and external audits (control of Logs).



Raise incidents & follow -up





Ensures new technical items are added to the admin GUEST  tool every time a new activity is started



Monitoring and updating of the Logs database (telephony tools and Client tools) of all activities



Preparation of items requested by the Client GUEST  Administration for site audits.



Skills affectation



Perform and update GUEST Administration procedures



recycling, mixing, exclusion, and inclusion of sheets on the admin tool







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