Support Functions


Dominican Republic   |   Contract

The supervisor's primary mission is to guarantee the contractual objectives of Quality of Service, and to achieve the productivity targets

 Optimize CSRs performance from both a quality and efficiency perspective ▪ Provides statistical and performance feedback and coaching on a regular basis to each team member. ▪ Address disciplinary and/or performance problems according to company policy. ▪ Drive knowledge transfer within the team ▪ Roster distribution to achieve the target ▪ Provide input/feedback to Management team where required ▪ Remain well versed in Call Monitoring policies, procedures, standards and documentation

Technical Skills

▪ Microsoft Office Package 

▪ Soft Skills 

▪ Good knowledge of the delivery tools 

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