Involved in developing training modules, needs to ensure that the training material is always kept updated. Any new product or process-related information is updated in the training docket immediately.
Ensure that the training material is managed properly.
Required to schedule training sessions for the trainers and ensure that they adhere to it.
Ensure that the latest techniques are used while providing training.
required to ensure that the trainers are updated with the latest information related to the products and services being offered by the company.
Needs to conduct tests and certifications to assess the trainer’s knowledge.
evaluate the performance of the trainers and rate them accordingly.
involved in designing training development programs.
Arrange for training sessions for the new hires and also identify the training needs of the existing call center employees and schedule training sessions as per their need.