Candidatures spontannées

IT Help Desk

Rabat   |   Full time

Responsibilities

  • Serving as the first point of contact for customers seeking technical assistance over the phone or email.
  • I also wanted a Helpdesk IT who would quickly be in a position to listen to our clients who place the orders.
  • Report requests to IT L2 / L3 teams based on problem and details provided by clients.
  • Responsible for translating technical jargon into language that can be easily comprehended. write and disseminates technical content for a variety of users.
  • Walk the customer through the problem-solving process
  • Direct unresolved issues to the next level of support personnel
  • Provide accurate information on IT products or services
  • Record events and problems and their resolution in logs
  • Follow-up and update customer status and information
  • Pass on any feedback or suggestions by customers to the appropriate internal team
  • Identify and suggest possible improvements on procedures

Requirements

  • Proven experience as a help desk technician or other customer support role
  • Tech savvy with working knowledge of office automation products, databases and remote control
  • Good understanding of computer systems, network devices and other tech products
  • Ability to diagnose and resolve basic technical issues
  • Proficiency perfect in English
  • Excellent communication skills
  • Customer-oriented and cool-tempered
  • Computer Science or relevant field
  • Knowledge of referential TIL is highly desirable

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