Support Functions

Operations Manager

Dominican Republic   |   Full time

▪ Bachelor’s Degree 

Professional Experience : 

▪ Min 5 years of experience as an ops manager in the call center industry 

 

 

Technical Skills : 

▪ Budgeting & financial management 

▪ Data analysis & action planning 

▪ WFM forecasting & capacity planning 

▪ Microsoft Office Package* 

▪ People Management 

▪ Client Relationship management 

Behavioral Skills : 

▪ Critical thinking and problem-solving skills 

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