Understanding and respecting company policy and ensuring its implementation on the floor .
Handling disputes and conflict within the employees.
Submitting weekly/daily reports on the status of the call center to the HR department.
Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
Developing constructive and cooperative working relationships with others, and maintaining them over time.
Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Respond to internal and external HR related inquiries or requests and provide assistance
Maintain records of personnel-related data (payroll, personal information, leaves, turnover rates etc.) in both paper and the database and ensure all employment requirements are met
Liaise with other departments or functions (payroll, benefits etc.)
Flexibility with rotational ,night shifts, and overnight shifts.
Strong management and problem solving skills.
Fluency in English is a must.