Delivery

Customer Service Representative

Dominican Republic   |   Full time

Digital Works’ DNA is based on the continuous innovation and development of new solutions to push the boundaries of customer experience, optimize business processes and design innovative customer relation strategies.

Digital Works has put innovation at the heart of its operational strategy, through the implementation of a unique and exclusive technology worldwide


Mission : 


  • The CSR mission is to provide the best customer experience by answering inbound calls according to the Delivery processes.



Responsabilities:


  • Managing inbound client questions and proactively delivering product best practices, personalized recommendations, and updates.


  • Research required information using delivery tools.


  • Identify and escalate priority issues.


Language : 


  • Fluent Written and spoken English

Education :


  • Grades and Under Grades

Experience :


First Experience as a CSR in a Call Center 





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